FAQ

1. Click on "Create an Account" at the top right corner of the page.

2. Fill in your name, email, and create a password. Fields marked with an asterisk are required.

3. Verify that information entered is correct and click the "Create an Account" button.

1. Click on "Sign In" at the top right corner of the page.

2. Enter your previously registered email address and password into the corresponding boxes and click "Sign In".

3. If you have forgotten your password, you can request to reset your password. Type in your email and the captcha letters/numbers and click the "Reset My Password" button.

1. Click "Forgot Your Password".

2. Enter your email address below to receive a password reset link.

1. Click on the drop-down arrow by your name in the upper right-hand corner of the page.
2. Select "My Account", and you can update your information by selecting “Edit” and Saving your changes.

1. Click the "My Account" page.
2. Click "View/Edit Order".
3. If you need to change the quantity, paper stock, paper finish, or shipping speed, please contact us at [email protected] or call our store at 612-808-8661.

We accept Visa, MasterCard, American Express, Discover, and PayPal.

1. Credit card type, cardholder name, credit card number, expiration date, and security code.

2. Your name, billing address, and phone number as they are listed on your credit card statements.

Your order will be billed in the full amount automatically after you place your order.

1. Click "My Account".
2. Click on "My Orders". 
3. Click the "Edit" section under the shipping address and enter the new shipping address.

1. Access your My Account page.
2. Click on "My Orders".
3. Click "Cancel" on the order you wish to cancel.
4. Click "Cancel My Order" when asked, "Are you sure you want to cancel?"
5. Your order will now be canceled. "Canceled" will be displayed in the status for that order. 
6. If the order is successfully canceled, a merchandise credit for the amount of the order will be applied to your account.

Yes, we will send you a digital proof of your order free of charge for you to carefully review so we can make any adjustments prior to printing. Your order will not be printed until your proof has been approved. Any additional edits/proofs will be a $20 charge.

Yes, we can group, package, and ship items together in one unit for large orders that are being sent to different locations. Kitting is perfect and convenient for retailers, small businesses, marketing agencies, resellers, and nonprofits.

If you are interested in kitting services, please send an email to [email protected] detailing your interest in kitting your order and we will work with you to complete your request. 

1. Click on "My Account" → "Orders".
2. Review the status column to determine if your order has been shipped. 
3. Click the "Track" button.

Yes, a record of your order will be available for you to proceed with a reorder.

Yes, an invoice will be provided to you with your order.

Yes, we are available for pick-ups on Monday through Friday from 11:00 AM to 6:00 PM at the following address: 

2443 Hennepin Ave. Minneapolis, MN 55405

Yes, please communicate with us ahead of time in the comments/notes section of your order that you would like to ship under your own UPS or FedEx account. 

The cost of shipping is based on the number of packages, the weight and size of the packages, the ZIP code destination, and the shipping service.

We ship to countries all around the world.

We use USPS and FedEx.

There could be a number of things going on.

     1. The address is in a remote location

     2. The address is incorrect 

To resolve the issue, try the following steps:

     1. Check that the address is entered correctly

     2. Try using a different address such as a business or home address

     3. Check the zip code to see if it has been split or changed